At Ethos Common, every product we offer is custom-made specifically for you. This means that once you place an order, we begin manufacturing your product to ensure it meets your unique specifications. Due to the personalized nature of our products, we are unable to accept refunds, returns, or exchanges for orders. Additionally, please note that any changes or cancellations to orders can only be made within 24 hours of placing the order.

If you realize that you made a mistake with your order, please contact us immediately at so that we can assist you. While it is rare, there may be instances where one or more products in your order are damaged during transit by our shipping partners. If any of your products arrive damaged, we kindly ask you to provide detailed photos clearly showing the damage, including images of the packaging as soon as it arrives. Please send these photos to Upon reviewing the submitted photos, Ethos Common may choose to restore or replace the damaged product(s) at our sole discretion (referred to as "Damage Review"). Please be aware that by requesting a Damage Review, you are explicitly agreeing to the following terms:

  1. The photos of the damaged areas must be clearly visible and submitted in either .jpeg or .png format;
  2. The photos of the damage must be sent to Ethos Common no later than seventy-two (72) hours after the indicated delivery date provided by the shipping provider responsible for your order;
  3. The photos must be taken immediately upon receiving the product(s), before any hanging, placement, or installation takes place;
  4. A Damage Review typically requires a minimum of thirty (30) business days to complete, and Ethos Common holds the sole discretion to choose between replacing or repairing the damaged product.  
  5. If Ethos Common decides to repair or replace the product(s), the delivery of a replacement item, if available, will depend on the current manufacturing capacity, inventory, availability, and shipping schedule. In such a case, you may need to bear the cost of return shipping.