ORDERS
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We strive to provide you with the highest quality custom-made products. Please note the following information regarding order processing time and shipping options:
- Order Processing Time: From the time you place your order, please allow up to three weeks for processing. Our dedicated team meticulously crafts each piece by hand, ensuring that it reflects the utmost attention to detail. This includes the printing, mounting, and framing of your chosen photographs.
- Shipping Methods: Depending on your selection, your order will be shipped either in a frame or in a mailing tube. If you choose to purchase photographs without a frame, they will be carefully packaged in a mailing tube to protect them during transit.
- Tracking Number: Once your order has been produced, a tracking number will be provided to you via email. This will enable you to monitor the progress of your shipment and anticipate its delivery. We understand the importance of transparency and want to ensure you have access to the necessary information regarding your order.
- International Shipping: At present, we regretfully do not offer international shipping for framed prints. However, if you are interested in purchasing unframed photographs, we are able to accommodate international shipments. Please note that shipping costs and delivery times may vary depending on the destination.
We appreciate your understanding regarding our processing time and shipping options. If you have any further inquiries, please do not hesitate to reach out to our customer service team.
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We do not include any payment information on the package. Instead, we provide a branded packing slip without an invoice. Our aim is to ensure that our fine art prints can be given as thoughtful gifts. Additionally, if you're unsure about what to choose, we offer convenient gift card options for that special someone.
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Refund or Replacement for Damaged Pieces
We understand that mistakes can happen during the delivery process. In the unlikely event that your piece arrives in anything less than perfect condition, we are committed to providing a solution. We offer two options to rectify the situation: repair or replacement. If, on the very rare occurrence, your piece arrives damaged, we kindly ask you to send us some photos of both the damaged piece and the box it was delivered in. Please email these photos within 24 hours of it's arrival to support@ethoscommon.co. By assessing the extent of the damage, we will be able to determine the appropriate course of action to take. At Ethos Common, we value your satisfaction, and we will promptly address any issues regarding the condition of your purchased piece. Our goal is to ensure that you receive your order in impeccable condition.
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We do not currently offer any expedited shipping options.
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If you haven't received your order even though it has been marked as delivered, please notify us by sending an email to hello@ethoscommon.co. Our team will take immediate action to track down your package.
ARTWORK
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Yes, you can frame these prints yourself.
Our special offering of unframed prints allows you the freedom to craft a unique piece that reflects your personal style. When adding the desired prints to your basket, simply select the option "no frame". -
At this time, we are unable to accommodate any personalizations. However, for larger or commercial orders, we do offer the option to customize your order.
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All of our frames are made from Oak Timber and hand assembled for each piece.
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All frames are delivered with hanging convenience in mind. Our frames are equipped with wall buddies, ensuring effortless hanging. For the smaller sizes, we suggest utilizing screws that are compatible with your wall type. As for our two largest sizes, we recommend using an anchor for sturdiness and stability.
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At times, we offer limited signed and numbered editions that tend to sell out quickly. To ensure you stay updated, we recommend subscribing to our newsletter.
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All of our artworks are printed on a 310gsm matte archival 100% cotton rag Fine Art paper.
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We employ a 3mm thick sheet of UV resistant acrylic for all our magnificent art prints. While acrylic may come at a higher cost compared to glass, we opt for this material due to its unparalleled protective properties and decreased vulnerability to damages during transportation.
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In an ever evolving digital world, we thrive on the analogue. Shooting on film is a unique and captivating experience that sets it apart from digital photography. Film produces a certain organic and timeless quality that is hard to replicate. Its rich colors, subtle tones, and natural grain add a nostalgic and artistic allure. One of the most distinctive characteristics of shooting on film is the element of anticipation. With a limited number of shots available on each roll, the photographer must carefully consider each frame, leading to a thoughtful and deliberate approach. In contrast, digital photography allows for unlimited shots and the immediate review of images, which can detract from the sense of anticipation and deliberation. Ultimately, shooting on film allows photographers to fully immerse themselves in the creative process, embracing unpredictability and encouraging a more deliberate, mindful approach to capturing photographs. All of our prints have been shot on either 35mm or 120 film on a wide array of film stocks, hand processed and developed in labs across the world, scanned at a hi resolution with all its imperfections, to give you the perfect print.
RETURNS & CANCELLATIONS
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Each individual purchase is customized and made to order therefore we are unable to accept returns or exchanges. We are also unable to make any changes to orders 24 hours after an order is placed. If on the very rare occurrence your piece arrives in any condition less than perfect we will happily repair or replace the piece.
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All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.
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All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process.
WORK WITH US
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Yes, we work closely with many interior design, hospitality groups and hotels.Please get in touch via hello@ethoscommon.co if you would like to work together.
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Our team of curators meets monthly to review new artist submissions.Please contact us via email at hello@ethoscommon.co over a pdf or the contact us page. Please note, due to the volume of inquiries we receive we are unable to respond to everyone.